On June 30, I told you about our plans to solve the pump problem using the principles of BIDMC SPIRIT. We decided to document this problem-solving process with a home-made video. Here's the first of these videos, which presents a pretty good description of some of the problems and the perspectives of a lot of people working here. I am betting that those of you who work in other hospitals will watch this and think we filmed it at your place! Stay tuned as we work through this.