I have written here once or twice about our mystery shoppers. Here's a new article in the AARP Bulletin on this topic.
As noted in this story, we continue to find this a very important way of meeting our patients' expectations:
Sherry Calderon, manager of ambulatory services at Beth Israel, says: “I really feel like this kind of regular checking has driven change here that nothing else has.”
As noted in this story, we continue to find this a very important way of meeting our patients' expectations:
Sherry Calderon, manager of ambulatory services at Beth Israel, says: “I really feel like this kind of regular checking has driven change here that nothing else has.”
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